Ontario Municipal Accessibility Toolkit
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Welcome to Ontario's Municipal Accessibility Toolkit Website!

The site has been established by AMCTO - the Association of Municipal Managers, Clerks & Treasurers of Ontario - with financial support from the Ministry of Community & Social Services to help the municipal sector meet its responsibilities under the Accessibility for Ontarians with Disabilities Act, 2005. The most immediate requirement is to implement the Accessibility Standards for Customer Service, Ontario Regulation 429/07. This must be done by January 1, 2010, and is the current focus of the website. The website will be expanded as other standards are issued. The website is maintained with the help of AMCTO's Municipal Accessibility Working Group. We welcome suggestions for additions to the site.
What's New

What's New!

  • Final Proposed I&C Standard Released (August 28, 2009): The final proposed standard has now been submitted to the Minister of Community and Social Services for consideration as law and has been for information on the MCSS website.
  • Built Environment Standard Released for Consultation (July 14, 2009): The Minister of Community & Social Services has released the initial proposed accessible built environment standard for public review. The deadline for comments is October 16.
  • Review of AODA Announced (June 12, 2009): The Minister of Community & Social Services has initiated a review of the Accessibility for Ontarians with Disabilities Act as required by section 41 of the act.
  • Sample Compliance Report Now Available (May 27, 2009): The Accessibility Directorate has released a sample of the customer service accessibility report that public sector organizations will have to file in order to show compliance with the Accessibility Standards for Customer Service regulation.
  • Clarification re Local Boards (Apr. 1, 2009): The Accessibility Directorate has clairifed the responsibilities for compliance of municipal local boards with the Accessibility Standards for Customer Service regulation.
  • Accessible Customer Service Forum a Success (Mar. 31, 2009): The March 24 forum on "Developing Your Accessible Customer Service Strategy" was attended by 100 municipal staff from across Ontario.
  • Train-the-Trainer Session Now Available (Feb. 20, 2009): A 3-day session has been added to AMCTO's accessible customer service training repertoire to help municipalities develop in-house training expertise.
  • Employment Accessibility Standard Released (Feb. 19, 2009): The Province has released the proposed Employment Accessibility Standard for public review until April 15.
  • Final Accessible Transportation Standard Posted (Jan. 30, 2008): The proposed Accessible Transportation Standard with revisions by the Standards Development Committee has been posted on the MCSS website until March 30.
  • Online Accessible Customer Service Training Course (Dec. 16, 2008): The Accessibility Directorate of Ontario has released an online training course, Serve-Ability, explaining how to provide accessible customer service.
  • Accessible Customer Service Compliance Manual Released (Nov. 22, 2008): The Minister of Community & Social Services has released the long-awaited compliance manual for the Accessibility Standards for Customer Service regulation.
  • Information & Communications Standard Released (Nov. 21, 2008): The Minister of Community & Social Services has released the proposed Information & Communications Standard has been released for comment. The deadline is January 16, 2009.
  • Municipalities Starting to Post Policies (Oct. 28, 2008): Municipalities are beginning to adopt policies to comply withe the Accesible Customer Service Standards and are contributing these examples for posting on our website.
  • Compliance Readiness Survey Completed (Oct. 2, 2008): AMCTO recently conducted a survery of Ontario municipalities to find out where they stand in being ready to comply with the Accessible Customer Service Standards.